Know Your Accounting Software
This learning path will help you understand the basics of the most commonly used accounting software for different sized businesses.
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Creating Influence through Trust
Assuming that we understand what our clients want, need, and desire is dangerous. We need to look beyond our own point of view and understanding of the world and discover how others interpret it. That is why asking questions is...
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Project Management: Measuring Progress & Alignment
You’re in the delivery stage of your project, so now you need to assess your project’s performance. Here are a selection of videos and articles that will give you the information you need to get started.
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Networking at Conferences
Professional conferences provide inspiration on the keynote stage, education in the breakout sessions, and (for many of us) perspiration during networking breaks. Wherever you fall on the continuum of introverts and extroverts, you can use conferences...
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Activating Dynamic Discourse
Let’s talk! It is true that anyone can begin a class conversation, but not all conversations are fruitful. It is not enough to simply open the floor for discussion. If you really want to initiate juicy and impactful discourse in...
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Become a Better Leader: Mastering Management Fundamentals
Most managers don’t perform the management responsibilities of their job unless there is a "special occasion": 1. Something goes wrong 2. More work has to be heaped onto an employee 3. Changes of course or new strategies have to be...
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To Report, Or Not Report. That is the (Accounting) Question.
Financial discrepancies are going to occur, intentional or not, it is important to report and correct the inaccuracy as soon as it is discovered. Checks and balances are in place to prevent discrepancies, but there are times when they can...
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Providing Feedback: A Supervisor's Guide
As a supervisor, one of your responsibilities is to provide performance feedback for the staff you're overseeing. It's important for them to know if the work they're doing aligns with the company's goals and mission, and it's also i...
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Mastering Public Speaking
We all know the feeling. You have to get up in front of an audience, and it can be nerve-wracking knowing how to present the right information, with a clear set of slides, in an engaging way. We have all...
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How to Meaningfully Collaborate with Other Departments
If your job requires you to plan or direct activities in coordination with other department managers, it is important to use proper communication and effective collaboration.
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Mastering your Inbox is 90% Mindset, 10% Hands-On
As emails increase, we tune out more and over time become even less responsive. As incoming messages become increasingly challenging to navigate in volume and or urgency, here are a few ways managing your inbox that can be done on...
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Attracting and Selecting more Diverse Candidates
Are you ready to expand your team or backfill an open position? Whether you’re an experienced manager or this is your first time hiring someone, this can be a stressful activity. We’re all busy enough, and finding a new team...
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How to Close Your Project in an Orderly Fashion
Closing your project is the last of the Eight Steps to a Successful Project. But it’s important to close your project down in an orderly fashion, so let’s take a look at what’s involved.
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Proactive Service Management
To the untrained eye, an upset customer seems like a problem for business. Actually, this customer is offering you a gift to improve your practices and further delight your customers.
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The Power of Real-Time Feedback to Enhance Employee Performance
Annual performance reviews are as familiar to us as our annual dental appointments. Both are needed, lightly dreaded, and often times both are seen as necessary evils. Enter 'Real-Time Feedback' , an effective and efficient replacement for a...
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How to Teach Yourself to Code
If you’re just getting started on your coding journey, here is an easy-to-follow guide to the basics of coding with free online resources that will help you get off on the right foot!
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They Interviewed Well, What's Next? How to Evaluate Candidates After the Interview
This learning path will ensure you understand the importance of using an evaluation tool to document responses during (or after) the interview.
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How to Facilitate Interdepartmental Communication
We all want to prove we are capable of performing our work duties. Actually, let's be honest. We all want to show we are beyond capable of performing our work duties and support the organizations we serve. At times it...
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Connecting The Perfect Job Position with Your Perfect Candidate
Do you truly understand your organizational culture and what you have to offer? Before you can find the perfect fit for your job opening you should consider where and how they will fit into your organization. Research has found that...
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Smuggling Your Resume Past the Army of Bots
TS (applicant tracking system) software makes it easier for companies to filter and vet resumes so HR can spend more time hiring and training top talent. Due to this, you need to make sure your resume can get through.
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Now Hiring Smiling Faces! How Positivity Impacts Your Work Experience
Many more employers are realizing that they rather have a pleasant team member than a highly skilled one. Of course, ideally, the new hire would be both pleasant and skilled, but if you needed to rely on one over the...
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How to Create an Interview Portfolio
You've been applying to hundreds of jobs this week. Your top two options also chose you! Congratulations! They scheduled the interview and you are almost ready to secure your new position, all you have to do is ace the interview....
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A How- To Guide for Effortless Team Goal Setting
Whether you’re managing a team of 100 or a team of 1, you want to be an effective leader and coach, one that can both motivate, influence, and inspire the people you work with. A critical component to leading a...
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How to Create a Social Listening Strategy for your Brand
Companies are scrambling to maintain an authentic, emotional connection with their audience and social media provides several avenues for which they can make this happen.
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Intent-Based Leadership: How to Create Value at Work
Create leaders, not followers! The concept of giving up control to access your (and your organization's) true power is still new to the working world. Typically power is gained through control demonstrated mostly when leaders tell others what to do....
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Developing Measurable Learning Objectives
Can you remember sitting in a training or class and the instructor is all over the place? Conversely, can you imagine leading a training or class and you have no sense of direction, helplessly hoping something sticks? Enter Learning Objectives....
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Intro to Retail: Prepare Merchandise for Purchase or Rental
This learning path breaks down how to efficiently and effectively prep merchandise for purchase or rental with a simple three-step process.
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Personal Budgeting Basics
Let's be honest. The word "budget" doesn't usually elicit happy feelings. Every time you try to stick to one, you end up spending more than you expected. You're fed up and ready for a change. Have no fear! In this...
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Fostering a Positive Learning Environment
As a trainer, fostering a positive learning environment is one of the most important aspects of your job, and also the hardest. Creating a space where individuals feel welcome, valued and cared for is every trainer’s goal but it takes...
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Learning Analytics: Understanding the Metrics that Matter
Learning analytics are the practices to prove and improve the impact of learning programs on outcomes. We can use surveys, tests, and on the job performance metrics to show that training is making an impact on business goals like sales,...
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Working With Subject Matter Experts
This learning path will guide you through the process of engaging a SME, preparing for the interview, actively listening to their questions and responses, and providing feedback throughout the process and at the end of the project.
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Maintaining Your Customer's Confidence
The foundational goal of customer service is to resolve problems and complaints. It’s critically important, then, that we ensure our solutions are actually implemented and customers feel confident we’ve solved their concerns.
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Coaching Employees to Unleash High-Performance and Growth
An important part of your role as a manager is to create an environment where your team can thrive, with everyone contributing at their highest levels to organizational goals. We will explore different tools to help managers in their journey...
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Recognizing High-Potential Employees
"Organizations with stronger leaders can show twice the revenue and twice the profit growth." according to SHL Talent Measurement. Your employees are valuable resources and assets for your organization. As such, they are one of the main determining factors for...
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Essentials of Instructional Design
Trainers should deliver content that has a clear message, is impactful and actionable, and most of all, is useful and relevant to your learners. Also, you have to consider all of your tools and methods to engage your audience.
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Developing Curriculum and Instructional Materials
When developing curricula and instructional materials, the most important guideline to keep in mind is “everything must be aligned with the learning goals.” Plan backwards.
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Make Your Meetings Matter: 12 Essential Building Blocks to Effective Meetings
Effective meetings produce useful results. Effective meetings have high participation, good energy, constructive collaboration, and meaningful conversations.
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Customer Complaints – The Road to Success
Managing complaints is considered to be one of the ‘magic moments’ of the overall customer experience and can have a bigger impact on the way people feel about a business than the quality of its products or services.
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Training and Budgeting: Managing L&D Costs
Hiring new employees is costly, developing your learners is also costly. (Not having a well-trained staff is a disaster!) So, when you coordinate essential training and development endeavors...it's priceless! The reality is you can't afford NOT to train your employees....
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How to Convert Customers to Brand Evangelists
A brand evangelist is far more than just a satisfied customer. They are tireless promoters of your business who make advocating for your brand a way of life.
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