With the right tools, you can become a job post design genius. All you need to know are a few tricks of the trade and be prepared to present your organization strategically and candidly. Advertising for open positions is a...
Wouldn't it be perfect if your job postings always attracted the right fit? If the ideal candidate was the first to apply and your work was done after just one day of your ad being active? What if there was...
HELP WANTED! NOW HIRING! I WANT YOU! The days are long gone when job posts were very transparent and clear about who and what they wanted. Job ads are much more complicated now and your ideal candidate is sifting through...
Do you want an average life? Something ordinary, something unremarkable? Most people would answer those questions with a resounding “No!” And yet so many people live a life that is exactly that: average. Ordinary. John Maxwell, author, and noted leadership...
Finding a new job (or your first job) can seem like an exhaustive process, but we’ve got your back! Before you go furiously updating your resume and tailoring cover letters for every position you see, make sure you know what...
The entire customer experience is now driven by digital means. Many, if not all, customer interactions with your organization no longer involve a physical experience. Customers need ways to feel connected and respected by the business leaders and all...
Don't you hate it when you have a complaint and the customer service agent you are speaking to won't escalate it? Or when they do refer your complaint to a manager and no one follows back up with you? Both...
Customer service representatives (and departments) are the backbone of any successful organization. They ensure both the customer(s) and your products/services are able to work together seamlessly. But what happens when the process is not so seamless?...
Often images of working in your pajamas or running to your local shoppe for a mid-day cup of joe are conjured when someone says they 'work from home'. Thoughts of increased freedom and better visuals during our workday flood our...
It may sound silly but simply greeting your customer goes a long way. In a matter of seconds, customers begin to form their opinion of your business and a forced or generic opening line will not seal the deal.
The moment a customer enters your store, the clock is ticking. How your customers engage your organization begins the moment they cross your threshold. Greeting the customer quickly sends a message that your company is customer-centric and values...
Brand engagement creates the potential for your customers to interact with your organization's offerings in authentic ways. One activity below explains how Excited and engaged customers bring in 23 percent more profits. However, with advancing...
Course PROVIDED BY DelftX The majority of challenges that organizations face are technology related. Given the growing importance of technology, the demand for leaders with an engineering background will probably rise. Already a quarter of the CEOs...
Course PROVIDED BY DelftX Does your business need a make-over? Are you looking to create a new business model so you can get more out of your or your client’s company? Innovating a business model is key for a profitable...
Your customer is upset, I mean really angry. They call your organization to resolve their issue. They are greeted by a friendly voice who knows how to respond to all of their cues seamlessly. Soon they realize they are speaking...
Most of us only know the most common, basic format for a resume. We are all aware a resume typically includes your work history presented in chronological order, and any additional effort given to it usually involves word choice and...
Given the rise of video conferencing, the Slack app, virtual project management websites like Coschedule and Trello, remote working has never been easier or more convenient. Of course, it raises the question, who is it convenient for? Yes, you can...
How does your product or service benefit the customer? In order to know this answer, you have to ask the right question. Often times we, as business professionals, assume we know the answers. Crazy as it sounds, research shows that...
Are you aware how much your company relies on YOU to connect their products and services to their clients? In order to truly meet the needs of your customers, you must first educate them on your offerings.
Cracking the code for managing your email feels like winning the lottery. Unfortunately, I've only personally experienced one of these phenomena. Hopefully, after completing this learning path, you can join me and discover the best way to organiz...
Imagine, for a moment, you had unlimited insight into the mind and behavior patterns of all of your customers and clients. That they simply told you what you spent hours trying to figure out. Now, realize the potential this has...
You have just finished your work day and yet you have barely checked off any of the items on your to-do list. That sucks. The key is to effectively maximize your time so you can do the things you need...
"If it's your job to to eat a frog, it's best to do it first thing in the morning. And if it's your job to eat two frogs, it's best to eat the biggest one first." -Mark Twain There's always...
Investigating confrontations between employees can become a challenging and scary territory to tread for new human resources professionals. What should I say? Who should I believe? Should I even write this down? HR leaders must be prepared to navigate...
There has been a long-held myth in the business world that workplace culture is either too squishy or too complex to define and manage like other core business functions—and that is simply not true. In fact, culture is arguably one...
"Success" can only truly occur internally, because it is based on your emotional commitment. At the most basic level, success is your relationship with yourself. Most people are living a lie; either saying they want to change but not doing...
Most employees feel disheartened and dehumanized at work, supported by the fact that 86% of us are disengaged on the job according to Gallup and other researchers. If you have had a bad boss or feel like you are not...
The engine of every company is customer acquisition. Customers translate into revenue which fuels job creation, investment and shareholder value. Without customers there is no business. While everyone in an organization has a role in driving business,...
You are, once again, trying a new productivity method. You cycle between The Pomodoro Technique, writing effective to-do lists, Stephen Covey's methods, Kanban, Zen to Done, Getting Things Done and countless others! You are determined to find a...
Having an effective brand can be the difference between being seen as a low-cost interchangeable commodity or a valuable partner who solves problems and is deemed worthy of loyalty. An effective brand allows you to clearly define who you are...
Overflowing email inboxes are not only sources of constant stress, but also can drastically decrease your work productivity. According to a report from the McKinsey Global Institute, an average employee spends 28% of their work time reading, writing or...
Math calculations are embedded in our day to day lives and we’ve been calculating since birth…well not birth, but you get the picture. As we mature, so does the type of math we encounter and some of us grow to...
As the customer service rep, you are the liaison between the customer and your company. It is your duty to help the customer in identifying what they need after listening to their inquiry or concern and then connecting them with...
A customer presented you with an issue. After several minutes of back and forth, you solved it. The hard part has been accomplished. Whew! But now, you've hit another wall. What should you do after the customer issue has been...
So much of our lives - professional and personal - are dependent on data. Manage your finances. Maintain information about your customers. Keep track of project elements and timing. On and on. From simple to more complex data, understanding how...
This learning path explains why customer context is so important. You should be familiar with why your customers engage with your products and services to better meet their needs.
Journalism students are taught to fact check, Law students are taught to fact check and in the world of accounting, one must always fact check. Check the numbers, review the supporting documentation, check for approvals, and recheck the numbers again....
Email remains the life blood of business communications. Every time you send an email, your reputation, effectiveness, and productivity are on the line. Whether you’re communicating with customers, partners, or colleagues, take a moment to make sure...
A customer presents a customer service agent with an issue. The customer service agent presents a solution to the customer. The customer is satisfied with the solution. What now? The customer is dissatisfied with the solution. What now? In...
Accounting software is used for a variety of reasons, efficiency, processing invoices, track income and expenses, track payments to vendors, and organize financial statements to name just a few. But it serves no purpose if the accountant or bookkeeper...
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