All Activities
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Digital Marketing in the Modern Age
I’ve curated this list of selections because their subject matter either irreversibly changed the way I see the world or articulates the lens by which I now see the world. I hope this is as helpful for you as it...
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Millennials in the Workplace
Each generation brings with it unique viewpoints, benefits, and challenges, and Millennials are no different. Learn more about Millennials and how this generation will affect the workplace with this path.
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Boost Your Everyday Effectiveness
Do you consider yourself to be an effective person? Many of us could benefit from tweaking at least a few of our skills in order to become even more effective in our everyday lives. This is what we’ll be exploring...
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Microsoft Excel 2010
Any user new to Excel 2010 will benefit from this path, which is based on the Goodwill Community Foundation's video tutorials. These bite-sized videos cover basic and advanced functions of Microsoft Excel, including creating and saving sheets,...
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Getting Interpersonal: Building Relationships
The resources in this learning path focus on the importance of relationship building in developing and strengthening interpersonal skills. Learn to build, reinforce, and energize workplace relationships to the benefit of your career, coworkers, and...
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How to Make Anything Catch On
Ever wondered why some things catch on and become popular while others falter? Do you want to know how to generate more word of mouth for a product or initiative you’re working on? Based on the international bestseller, Contagious: Why...
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How to Host a Successful Virtual Event
Online events are increasing in popularity as they are a great addition to the marketing strategy for various individual businesses and organizations. To create a successful and seamless event requires proper planning and execution. This path is created for you...
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The Intersection of Creativity & Leadership
Leadership is no longer a novel concept, reserved for the executives and change makers of the world. There is a wide-spread delusion in our societies that a person must be in a position which is described as “leadership” before one...
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The PRIMES: Universal Patterns of Leading in Uncertain Times
You are a problem solver on a team with a large group of people. Everyone on the team has different agendas but you were all tasked with one central goal to accomplish. You know that without strong leadership your group...
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Microsoft Excel 2016
Any user new to Excel 2016 will benefit from this path, which is based on the Goodwill Community Foundation's video tutorials. These bite-sized videos cover basic and advanced functions of Microsoft Excel, including creating and saving sheets,...
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Training Millennials? This Learning Guide can Help!
According to the Pew Research Center, Millennials (born between 1982 and 2000) are America's largest demographic segment in the workforce. As more and more Millennials are entering the workplace, the way we train and learn new information must evolve to...
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How to Conduct a Training Needs Assessment
Training needs assessments help you pinpoint performance problems that need to be solved and identify the best solution, whether that’s training, a different intervention, or some combination of both.
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The Building Blocks of Onboarding Success
One of the most important ways that organizations can ensure the success of their staff is through the strategic use of onboarding, the process of helping new hires adjust to their new jobs quickly and smoothly. According to the Society...
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The Angry Customer: Your Greatest Opportunity to Shine!
Having spent the better part of a decade (2011 - 2019) as a senior member of Yelp's leadership team, being on the receiving end of a frustrated client call was something we had no option but to get good at...
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How to Design Your Job Posting for the Ideal Candidate
HELP WANTED! NOW HIRING! I WANT YOU! The days are long gone when job posts were very transparent and clear about who and what they wanted. Job ads are much more complicated now and your ideal candidate is sifting through...
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Maintaining Your Customer's Confidence
The foundational goal of customer service is to resolve problems and complaints. It’s critically important, then, that we ensure our solutions are actually implemented and customers feel confident we’ve solved their concerns.
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Getting Started with Graphic Design
Have you ever thought about starting a career in graphic design? Or do you want to learn some basic skills for promoting your business? Either way, you don’t need to go to design school to become a graphic designer. With...
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Getting Interpersonal: Communication Skills
Interpersonal skills are the fundamental elements on which many other skills, in life and work, are built. This path introduces you to a basic, but crucially important, interpersonal skill - communication. Explore why interpersonal skills matter, what...
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Deliver an Amazing Customer Service Experience!
In our consumer-driven, on-demand world, delivering amazing customer service is not just necessary - it's expected. Customer loyalty is built by providing an amazing experience while anticipating and creating Moments of Magic® for your customers al...
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How to Convert Customers to Brand Evangelists
A brand evangelist is far more than just a satisfied customer. They are tireless promoters of your business who make advocating for your brand a way of life.
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Have no Fear! How to Overcome Interview Anxiety
The moment you enter the front area for your interview, your body immediately responds. Your palms are sweaty. Your clothes feel tighter than normal. You're also trying to calm the dance batter between your stomach and butterflies. Yes, this is...
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Dream Big: Customer Experience (CX) Strategies for User Experiences (UX)
A great customer experience drives every interaction an individual has with your brand. Product development, customer support, retail marketing - every department in your organization needs to be aligned to deliver an exceptional experience that turns...