Presence, productivity, thinking, communication, relationships, and career management: your ability to manage and master each one of those moves you closer and closer to advancing your career. This path is one of the most comprehensive in Pete's...
Emotional Intelligence, the ability to identify and manage your own emotions and the emotions of others, can be used to your advantage in work and in life. After completing this path, you should be able to define emotional intelligence, determine...
Merriam-Webster Online defines assertiveness as being "disposed to or characterized by bold or confident statements and behavior." Many people confuse assertiveness with anger & aggression; but being assertive is simply an expression ...
While I enjoy hearing, “You’re doing great!”, the follow-up sentence of, “Just keep doing what you’re doing!” doesn’t work for me. I want a clear and actionable roadmap of the things I need to do to get where I want...
Life often requires compromise - be it in the workplace or at home. From closing a sale with a new client to deciding on a what to have for dinner with your partner, negotiation skills can be applied toward successful,...
Developing a strong work ethic is essential to career success. Your boss, colleagues, and clients expect the best from you! It's important to always bring your "A game" to the workplace, and these resources will help you be the best...
I truly believe, in my firsthand experience, the world is hungry for us to unite together as opportunity-makers and to emulate those behaviors as so many of you already do and to reimagine a world where we use our best...
This learning path explores the impact of fairness on performance and offers concrete strategies for leaders and individuals to create a fair workplace. Fair businesses outperform not only because employees are motivated and committed, but also...
We all deal with difficult people in the workplace. Whether it is a difficult boss, colleague, or subordinate, when we understand more about what makes the difficult person tick, then we can better get what we want and need from...
Some of us have a hard time delegating -- letting go of work can sometimes be hard! But it's important to remember that delegating and sharing the load can actually make everyone involved more effective. Distributing work among other staff...
One thing the mouse (Mickey, of course) has taught us all is that in order to reach new heights you have to create an experience. Customers will return time and time again to participate in the experience you create for...
In our consumer-driven, on-demand world, delivering amazing customer service is not just necessary - it's expected. Customer loyalty is built by providing an amazing experience while anticipating and creating Moments of Magic® for your customers al...
Digital transformation is the name many organizations have given to their "program" to accelerate change and onboard new technologies into their business. For the vast majority, however, such programs are failing. A 2015 study made by PulsePo...
We all need to practice good customer service, no matter what our job title is. This path will help you develop the customer service skills you need to be successful in any position.
Kristen Hadeed knows failure. As the CEO of Student Maid, her first leadership disaster resulted in three-quarters of her workforce quitting on the spot. From that initial failure to handing over day-to-day operations to a leadership team comprised of...
The resources in this learning path focus on the importance of relationship building in developing and strengthening interpersonal skills. Learn to build, reinforce, and energize workplace relationships to the benefit of your career, coworkers, and...
This learning path explores factors that can cause conflict in the workplace, best practices for addressing conflict when it arises, and the role you can play in resolving and/or utilizing conflict toward positive outcomes for yourself, your coworkers,...
Meetings are a necessary evil of work life -- or are they? The world's leading entrepreneurs have figured out ways to make meetings efficient, productive, and engaging. Learn from the best, then figure out your own strategy for holding meetings...
This path introduces time management tools and techniques that will allow you to manage your time more effectively. At the end of the path, you'll be able to set goals and priorities for enhanced productivity, manage time-wasters, and apply time...
In a world of constant change, the ability to acquire new skills and knowledge quickly and continually is critical to your success. This short path, which was inspired by the popular Coursera course "Learning How to Learn", can help you...
In today's digital world, people buy from those they know, like, and trust. The modern buyer is overwhelmed by choice, especially online. So how do you attract your target prospects? How will they find you if you don’t offer value...
Have you ever struggled with a micromanager, a workaholic boss, or any other kind of difficult boss? Studies show that bad bosses are the number one reason people leave a job. This path will introduce the basic principles of managing...
The class is a hands-on mathematical problem solving class, using business applications, working with data in the spreadsheet program Microsoft Excel. Each module features exercises alongside a downloadable data set for hands-on application. Students...
Goal-setting is a powerful process for imagining your ideal future and for motivating yourself to turn your vision of this future into a reality. This process helps you choose how you'll spend your time, what distractions you'll avoid, and ulti...
Any user new to Excel 2010 will benefit from this path, which is based on the Goodwill Community Foundation's video tutorials. These bite-sized videos cover basic and advanced functions of Microsoft Excel, including creating and saving sheets,...
Excel 2013 is the spreadsheet application in the Microsoft Office 2013 suite. Get help organizing and calculating data in this Excel 2013 tutorial, brought to you by the Goodwill Community Foundation (www.gcflearnfree.org).
Any user new to Excel 2016 will benefit from this path, which is based on the Goodwill Community Foundation's video tutorials. These bite-sized videos cover basic and advanced functions of Microsoft Excel, including creating and saving sheets,...
This path is based on content from ExcelExposure.com, a free online Excel training class designed to help you learn more about the features and functionality of Microsoft Excel. This course was designed for Microsoft Excel 2010, but many of the...
This path is based on content from ExcelExposure.com, a free online Excel training class designed to help you learn more about the features and functionality of Microsoft Excel. This course was designed for Microsoft Excel 2010, but many of the...
Any user new to PowerPoint 2010 will benefit from this path, which is based on the Goodwill Community Foundation's video tutorials. These bite-sized videos cover basic and advanced functions of Microsoft PowerPoint, including creating and saving...
Any user new to PowerPoint 2016 will benefit from this path, which is based on the Goodwill Community Foundation's video tutorials. These bite-sized videos cover basic and advanced functions of Microsoft PowerPoint, including creating and saving...
Your academic knowledge and skills may be spectacular, but do you have the social skills needed to be successful in the workplace? Professional etiquette is an unwritten code of conduct regarding the interactions among the members in a business...
Instead of fixating on AI and robots making humans in the workplace obsolete, we should be focused on enhancing our uniquely human qualities: collaboration, critical thinking, problem-solving and empathy. These “soft skills” are at the core of...
Resolving complaints is a challenging part of providing good customer service, but it's not impossible. Use these resources to learn how to handle angry, upset customers with ease.
The capacity for empathy is an amazing trait we all share - and an incredibly important skill in any workplace. Practicing empathy means putting yourself in another person's shoes to better understand their situation, frustration, or needs; but we ...
Design Thinking is a design methodology that provides a solutions-based approach to solving problems. This path will introduce you to the concept of design thinking, the stages in the design thinking process, and ways to implement design thinking at work.
Through his decades of experience in business, David Meltzer serves as a valuable source of insight and wisdom to the world of entrepreneurship. Use this path as a tool to gain further understanding on how to successfully start, pitch, market,...
Almost everyone can recall a not-so-good customer service experience. In these situations, you probably walked away feeling frustrated because your needs or expectations were not met. Do you know what differentiates "good" customer service fr...
Showing up every day feeling great and ready to rock. Parts of the 6 Vital Skills to Catapult Your Career series with Pete Mockaitis.
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