The foundational goal of customer service is to resolve problems and complaints. It’s critically important, then, that we ensure our solutions are actually implemented and customers feel confident we’ve solved their concerns.
Managing complaints is considered to be one of the ‘magic moments’ of the overall customer experience and can have a bigger impact on the way people feel about a business than the quality of its products or services.
When employees have the tools to give an amazing customer experience every single time, your customers will keep coming back for more. When you offer an elevated customer experience, they’ll never forget how you made them feel.
Curated By: Shenetta Byars There are several ways customers can pay for their goods and services, and more and more are being added as technology advances. This path covers the basics of collecting payments, processing the payments, and lastly,...
We create them all the time and they hold our futures on their pages, yet they are so difficult to get just right. Your resume is either too old, too modern, doesn't provide enough detail, or simply doesn't showcase your...
Accountants help organizations maintain order within their numbers. Remaining in the black and keeping your books up to date is a way to ensure your organization's future growth.
Congrats! You already know how to create a stellar training budget but don’t celebrate just yet. Budgets have to be put into use to be successful and may require tweaks along the way. This means you must consistently monitor your...
Think of your Project Definition as the foundations of your project. As with a building, it doesn’t matter how robust the framework is nor how well you build the structure. If your foundations are not right, the building will fail. So,...
Your project’s goals will define what you get – so they should state clearly and without ambiguity what you want. Or, more precisely, what the project’s sponsors and key stakeholders want. Your job as a project manager is to ensure...
Learn the basics of using this powerful platform to drive your job search and boost your network.
Managing a team is hard. Managing a remote team is even harder. This path will help you with two specific aspects of management that are especially challenging: delegating and giving feedback. This path is just a small part of the...
Calling all negotiators! Are you looking to take your skills to the next level and become a master of persuasion? This path has been crafted just for you. You will learn how to: write the contract following the negotiation, receive...
Budgeting post-training is just as important as budgeting before the training takes place. After the training, you can assess what worked, what didn't and how you can improve moving forward. In this path, you will learn about different metrics for...
Picture this: You have been tasked with the responsibility to plan a company-wide training event. You're ready to roll up your sleeves and get to work but have no idea where to start. If that sounds like a scenario you're...
Having spent the better part of a decade (2011 - 2019) as a senior member of Yelp's leadership team, being on the receiving end of a frustrated client call was something we had no option but to get good at...
Usually, we find ourselves in the receiving end of a product demonstration. This type of presentation can be stressing for the presenter as a lot of preparation is involved in the process. The customer expect a concise and meaningful...
Authentic networks are based on authentic connections; the act of surrounding yourself with people who feel right to you. An authentic network is exactly what these two words suggest -- a network of people you intentionally engage with in order...
What happens after a product demo is given? Was it enticing enough to keep the client interested? These questions will be answered throughout this path. Usually, the following step after a product demo, or any type of presentation is...
You have something to sell. It is an awesome concept that you believe the masses of consumers will thank you for. The curves. The lines. Everything is there and represented at a level of quality that cannot be matched! It...
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