Cross functional collaboration happens when a group of people with different functional expertise, often from different departments, come together to work toward a common goal. While this type of teamwork can be rewarding and can result in impactful...
Resolving complaints is a challenging part of providing good customer service, but it's not impossible. Use these resources to learn how to handle angry, upset customers with ease.
Nothing has changed the practice of marketing more dramatically than the rise of social media. More than simply another advertising or public relations channel, social media requires a fundamental shift in the way we approach business. As an...
Data science is the ability to sift through massive amounts of data to discover hidden patterns and predict future trends, which requires an understanding of many different elements of data analysis. In this path, expert Joe Caserta provides a deep...
Ruby is a popular programming language that's easy to learn. Developed by Yukihiro Matsumoto in the mid-1990s, this is a dynamic, open source programming language with a focus on simplicity and productivity. In this path, you'll find resources ...
Large-scale organizational change has always been difficult, and there's no shortage of research showing that a majority of transformations continue to fail. Use these resources to learn how to successfully lead the next change at your organization.
Influencer marketing is probably the most utilized yet least understood social media marketing tactic. Learn all about the subject, including the data behind its ROI, advice on how to create an influencer marketing strategy, how to find the best...
This learning path will ensure you understand the importance of using an evaluation tool to document responses during (or after) the interview.
Developing a diverse and inclusive organization and network is just smart business. Teams, organizations, and networks benefit and grow from the unique experience of each member. This learning path explores why diversity in the workplace is so...
Working for yourself, for a company, or even in your personal interactions, technology helps you get the job done: writing and editing, creating spreadsheets, email and calendaring. Google has a suite of tools designed for each of these tasks. There...
We all deal with difficult people in the workplace. Whether it is a difficult boss, colleague, or subordinate, when we understand more about what makes the difficult person tick, then we can better get what we want and need from...
Let’s talk! It is true that anyone can begin a class conversation, but not all conversations are fruitful. It is not enough to simply open the floor for discussion. If you really want to initiate juicy and impactful discourse in...
Social media has drastically changed the way companies interact with current and potential customers. This path will help you capitalize on these interactions to support your marketing efforts, achieve specific organizational goals, and measure your...
“Our goals can only be reached through a vehicle of a plan, in which we must fervently believe, and upon which we must vigorously act. There is no other route to success.” — Pablo Picasso Goal setting is a very...
Excel 2013 is the spreadsheet application in the Microsoft Office 2013 suite. Get help organizing and calculating data in this Excel 2013 tutorial, brought to you by the Goodwill Community Foundation (www.gcflearnfree.org).
With the right tools, you can become a job post design genius. All you need to know are a few tricks of the trade and be prepared to present your organization strategically and candidly. Advertising for open positions is a...
Marketing and communications for education is a unique challenge. With a wide range of audiences and a vast swath of generational personas, education marketers in both Higher Ed and Independent Schools need to be informed on the latest opportunities to...
Email remains the life blood of business communications. Every time you send an email, your reputation, effectiveness, and productivity are on the line. Whether you’re communicating with customers, partners, or colleagues, take a moment to make sure...
Want to pursue a career in Human Resources? There are many different aspects to consider; this path walks you through several of them, including the role of HR professionals and HR information systems.
To begin to study creativity, we must consider convergent versus divergent thinking. Our educational systems have long sought to teach students how to answer questions. What is the right answer? In most traditional teaching-learning situations,...
Learn some fundamental B2B marketing strategies to help your company get ahead in this digital marketplace. Content marketing, lead capturing, and funnel optimization are all covered in this path.
This learning path explores factors that can cause conflict in the workplace, best practices for addressing conflict when it arises, and the role you can play in resolving and/or utilizing conflict toward positive outcomes for yourself, your coworkers,...
Test course on UX design for the beginner.
The benefits of remote work are clearer in today's working world than ever before; but to really reap those benefits, you have to know how to manage yourself, your team, and the virtual, collaborative spaces you all share. Discover how...
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