If you're a manager, then you know your job entails more than just signing off on timecards and approving PTO. Part of your job is to ensure that your employees perform at their highest level. But how do you do...
There has been a long-held myth in the business world that workplace culture is either too squishy or too complex to define and manage like other core business functions—and that is simply not true. In fact, culture is arguably one...
As a trainer in a world full of technology, you've got to add some tech to your instruction to keep up. Integrating more technology in your lessons will not only decrease your workload as the trainer, but it will also...
This path is for the data entry lovers at heart: those of us who enjoy manipulating letters and numbers into an intricate design which houses critical information for others' use, the ones who understand how to create spreadsheets and databases,...
Soul=the spiritual or immaterial part of a human being or animal, regarded as immortal Entrepreneurship= The activity of setting up a business.
Customer service is not a department. It’s a philosophy to be embraced by every member of an organization, from the CEO to the most recently hired. The reason an organization can deliver good or bad customer service comes down to...
The role of the Chief Customer Officer (CCO) is so important to define and initiate your customer experience and provide the leadership that’s needed in order to set the course for your company’s success and transformation. This path will help...
Have you ever had to teach a course or workshop either face-to-face or online, where you have a lot of content to share, but you don't know what learning activities you can implement to check that students have acquired the...
At Catcat, we can help you build the skills you need to be successful at your next customer education role. In this collection, we're focusing on a few key skills that have been identified as the most critical for success...
The foundational goal of customer service is to resolve problems and complaints. It’s critically important, then, that we ensure our solutions are actually implemented and customers feel confident we’ve solved their concerns.
Management and leadership aren't mutually exclusive. Managers need leadership skills to drive engagement in their team, which can create the alignment needed to achieve organizational goals. This path will cover topics like giving feedback, motivat...
Along your road to success, you will encounter various types of leaders. Over a decade of teaching, seeing people with no leadership experience emerge as effective, confident, able leaders has proven that leadership can be taught, like any social,...
How does your product or service benefit the customer? In order to know this answer, you have to ask the right question. Often times we, as business professionals, assume we know the answers. Crazy as it sounds, research shows that...
This path introduces the concept of multiple leadership styles and tendencies. At the end of the path, learners will be able to classify their own leadership style and identify the strengths and weaknesses of different leadership styles. Participants...
Making the jump to your first leadership job is one of the most stressful events in life. More than 87 percent of first-time leaders feel frustrated, anxious and uncertain about their new role. Frontline leaders lack confidence and effectiveness in...
Management and leadership aren't mutually exclusive. Managers need leadership skills to drive engagement in their team, which can create the alignment needed to achieve organizational goals. This path will cover topics like giving feedback, motivat...
Startups need users. A LOT of users. Learn growth strategies from some of the best and the brightest in the business with these resources, which include videos and articles from staff at Facebook, Pinterest, LinkedIn, Zendesk, and more.
Virtual teams give organizations the ability to source talent from a diverse and dispersed workforce while offering unmatched flexibility to employees in work and personal life. The benefits of virtual teams are clear in today's economy, but they do pose...
Strategic thinking is a process that defines how people think about and create the future for themselves and others. In this path, you'll learn what strategic thinking is, how to develop your strategic thinking skills, and how to apply these...
Every organization wants the same thing: to have the kind of workplace culture that makes employees want to stick around. Unfortunately, developing this kind of culture is easier said than done. The resources in this path will help leaders understand...
If you are working in a commercial customer-facing role like Account Executive, Account Manager, or Sales Development Rep it may be a challenge moving towards complete remote engagements. At Winning By Design, we decided to bundle our experience, and happily...
If employers want to create a culture of organizational excellence, they must first take the time to get to know their employees and understand what they want and need both personally and professionally. Most companies who’ve won awards or received...
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