The Characteristics You Need to Give Exceptional Customer Service
Excellent customer service comes from character traits, not so much job skills. This path highlights the top four characteristics of stellar customer agents
All Activities
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An Introduction to Customer Experience (CX)
Customer experience (CX) is a driving force in every organization and has opened a whole new career path. What’s driving this movement is that how people and companies purchase goods and services has changed dramatically in the past ten years....
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The Power of Serving Others
Charity isn't just about making a donation - it's about making a difference.
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Microsoft PowerPoint 2016
Any user new to PowerPoint 2016 will benefit from this path, which is based on the Goodwill Community Foundation's video tutorials. These bite-sized videos cover basic and advanced functions of Microsoft PowerPoint, including creating and saving...
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Leading Your Team Through Change
Large-scale organizational change has always been difficult, and there's no shortage of research showing that a majority of transformations continue to fail. Use these resources to learn how to successfully lead the next change at your organization.
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Mastering Your Next Presentation
Nervous in front of a crowd? Fidgety while speaking? Anxious about presenting in general? Never fear! These resources will help you plan, deliver, and evaluate your next presentation with ease and confidence.
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Improving Your Time Management
This path introduces time management tools and techniques that will allow you to manage your time more effectively. At the end of the path, you'll be able to set goals and priorities for enhanced productivity, manage time-wasters, and apply time...
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The UX Questions Worth Asking
Great user experience isn’t the result of what you do with your hands — it’s the result of how you use what’s between your ears. That’s the core of what more than 80,000 students have learned in my online training...
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Staying Stress-Free at the Office
Stress is a natural part of life, but it doesn't have to ruin your day. Learn some strategies for addressing stress in the office and some tips for avoiding it altogether.
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Microsoft Excel Guide #3: Advanced Level
This path is based on content from ExcelExposure.com, a free online Excel training class designed to help you learn more about the features and functionality of Microsoft Excel. This course was designed for Microsoft Excel 2010, but many of the...
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Getting Interpersonal: Building Relationships
The resources in this learning path focus on the importance of relationship building in developing and strengthening interpersonal skills. Learn to build, reinforce, and energize workplace relationships to the benefit of your career, coworkers, and...
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Not Everyone Can Be Creative... Or Can They?
We all have a burning desire to create. It's in our DNA - Whether it's to create art, or to craft a billion dollar business idea, there's not a single person in the world who wants to be perceived as...
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Goal Setting Guide For Teams & Organizations
“Our goals can only be reached through a vehicle of a plan, in which we must fervently believe, and upon which we must vigorously act. There is no other route to success.” — Pablo Picasso Goal setting is a very...
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How to Bounce Back from a Social Media Disaster
Every company experiences its ups and downs on social media. Some days will be great; other days, not so much. Here's what to do when things suddenly go sour with your fans and followers.
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Grammar: The Keys to Better Understanding the Structure and Syntax of English
When studying a language grammar is the foundation of fluency. Grammar is the structure and system of English consisting of syntax, rules, forms and morphology. Grammar is also the key to speaking and writing more clearly, professionally, and intelligi...
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How to Be a Public Speaker
You have the idea, the business plan is written, and you know the steps to take to turn your idea into a reality... but there is one piece of the pie missing: communicating your idea to the world. If you...
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Learn the Basics of Spanish
Spanish is one of the world’s leading and most widely spoken languages. Learning a second or third language is an investment in yourself. There is no better way to grow your skills and capabilities than by investing energy in a...
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Make Better Decisions
"There are no take-backs—just as in life. You must think before you move." - Chess Grandmaster, Susan Polgar Life, like a game of chess, is purely the product of your decisions - some major *new job!? new car?*, some minor *sushi or veggie bu...
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Building Strong and Lasting Client Relationships
This path will help the learner implement practices and strategies to manage and maintain business relationships with customers, clients, partners, and prospects. At the end of the path, learners will be able to identify communication techniques to...
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The Power of Assessment!
We all know that assessments can help our learners to understand where they are at and what they have to learn, while also helping us as learning designers to assess whether our content aligns with our learning outcomes. But how...
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Be Assertive & Build Self-Confidence!
Merriam-Webster Online defines assertiveness as being "disposed to or characterized by bold or confident statements and behavior." Many people confuse assertiveness with anger & aggression; but being assertive is simply an expression ...
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Customer Complaints – The Road to Success
Managing complaints is considered to be one of the ‘magic moments’ of the overall customer experience and can have a bigger impact on the way people feel about a business than the quality of its products or services.
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Delegation Mistakes to Avoid
You know how to delegate, but are you missing the mark when it comes to delegating effectively? Avoiding delegation mistakes can make the difference between a productive team and an unproductive one. Learning to avoid these pitfalls can be the...
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Career Leap: Pushing Beyond Your Bounds
This is an all call for the serial fear mongers amongst us. Those of you who know you need to make a move, or take a leap, but fear has you in its awesome clutch. I challenge you, without judgement,...
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