Most managers don’t perform the management responsibilities of their job unless there is a "special occasion": 1. Something goes wrong 2. More work has to be heaped onto an employee 3. Changes of course or new strategies have to be...
Sooner or later, everyone finds themselves selling something. Contrary to popular opinion, the best sales people don’t all have their own style of selling. There is a process, and a series of practices that everyone can learn in order to...
With digital tools and social media, you're one click away from connecting with just about anyone - a necessity now that a majority of people are require to work from home. However, if you hit send on a poorly worded...
This path is based on content from ExcelExposure.com, a free online Excel training class designed to help you learn more about the features and functionality of Microsoft Excel. This course was designed for Microsoft Excel 2010, but many of the...
Marketing and communications for education is a unique challenge. With a wide range of audiences and a vast swath of generational personas, education marketers in both Higher Ed and Independent Schools need to be informed on the latest opportunities to...
Emotional Intelligence is now recognized as a significant tool through which to better manage ourselves and others. The ability to manage relationships and behavior offers significant advantages in today’s world. But in advancing the concept of...
In today's world, social media marketing is one of the biggest tools for creating a strong brand. To do so, you need content that draws in your audience and creates a community amongst your potential customers. However, creating engaging and...
Customer experience (CX) is a driving force in every organization and has opened a whole new career path. What’s driving this movement is that how people and companies purchase goods and services has changed dramatically in the past ten years....
You have just finished your work day and yet you have barely checked off any of the items on your to-do list. That sucks. The key is to effectively maximize your time so you can do the things you need...
"There are no take-backs—just as in life. You must think before you move." - Chess Grandmaster, Susan Polgar Life, like a game of chess, is purely the product of your decisions - some major *new job!? new car?*, some minor *sushi or veggie bu...
Excellent customer service comes from character traits, not so much job skills. This path highlights the top four characteristics of stellar customer agents
Why do some teams 'just click' and others seem to be such hard work? How do I engage with my team members when they are virtual or disconnected? These questions are very common for us to ask ourselves when we...
"Knowledge is Power" is a well-known maxim that's been attributed to many scholars; but no matter the origin, the maxim holds true. Sales is a knowledge game - from products and company, to your customers and competition. The more you...
Any user new to Excel 2016 will benefit from this path, which is based on the Goodwill Community Foundation's video tutorials. These bite-sized videos cover basic and advanced functions of Microsoft Excel, including creating and saving sheets,...
Can you remember sitting in a training or class and the instructor is all over the place? Conversely, can you imagine leading a training or class and you have no sense of direction, helplessly hoping something sticks? Enter Learning Objectives....
This path will discuss how to adapt instructional content and delivery methods for different learner levels and learning types; and alternative methods for determining training effectiveness. We will explore the different ways that people learn and how to deliver content...
Overflowing email inboxes are not only sources of constant stress, but also can drastically decrease your work productivity. According to a report from the McKinsey Global Institute, an average employee spends 28% of their work time reading, writing or...
Global teams make total sense for growing organizations in today's economy. The benefits of a dispersed team can often outweigh the convenience of a traditional in-office team in a number of areas; but they come with their own set of...
The reality of today’s global economy is changing the way employers look at their staff. While relevant experience and technical know-how remain must-haves for employers, they are also looking for employees with the ability to understand people from...
“Our goals can only be reached through a vehicle of a plan, in which we must fervently believe, and upon which we must vigorously act. There is no other route to success.” — Pablo Picasso Goal setting is a very...
Finding a new job (or your first job) can seem like an exhaustive process, but we’ve got your back! Before you go furiously updating your resume and tailoring cover letters for every position you see, make sure you know what...
Here's a great guide to starting up a meditation practice from scratch. Let this comprehensive guide for beginners show you the way...
It’s as simple as this: connection drives results. Networking, branding, communication, and even top notch ideas are only bits and pieces without human connection. Regardless of your goal, who you know and who knows you goes a long way. By...
Do you want to make sure that all learner's needs are met in each class you facilitate? Are you having a little difficulty when someone is learning at a different pace than the rest of the class? Do you feel...
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