The moment a customer enters your store, the clock is ticking. How your customers engage your organization begins the moment they cross your threshold. Greeting the customer quickly sends a message that your company is customer-centric and values quality service. Friendly facial impressions, engaging questions and making eye contact are all small gestures that go a long way. Learning how to properly greet your customers lays the groundwork for larger engagement campaigns. It all begins with 'Hello".
This learning path is for you if you work for or with any company who interacts directly with your customers in person or digitally.
How May I Help You? Creating Positive First Impressions
Welcome and wow your customers! The same way you want a guest to feel in your home is the same way you should make your guests feel at your place of business. Remember, the first impression is one of the most lasting ones.
Professional phone greetings set the tone and pace for future conversations. The way you greet your customers as a representative of your organization speaks to your company's principles and ideals. Make your company's greeting great by following these easy steps, and then add your personal and professional flavor to it to make it yours.
It is very important that you don't always wait for your customer to "cross your threshold" before you engage them. Sometimes you need to make the first move and start the conversation, especially on social media. There are also different digital ways to foster engagement and 'greet' your customers from their initial interaction, through elements like visitor badges so they receive a response from your company as soon as they enter your digital doors.
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