When negotiating in the claims environment, there is a wide range of possible outcomes and an even wider range of negotiation techniques that can be used to influence those outcomes. There is no "one size fits all" tool that can guarantee a successful, satisfying outcome every time. Yet, the more tools you have in your tool box, the more confidently you will approach the negotiation.
Claims Negotiation Tool Box
Check out these articles from experts to gain a better understanding of the negotiation process in the claims environment.
The process of negotiations generally involves some element of conflict. Check out these resources to have greater insight into the styles of communication and how you can more effectively resolve conflict when negotiating.
If you just have a few minutes and you want to sharpen your negotiation skills before making the call, here are a few more resources you can view.
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