Grange Claims Talent Management

http://uthscsa.edu/gme/documents/ManagementConcepts.pdf

Customer Experience Vs. Customer Service Vs. Customer Care

How to Demonstrate You Are Listening to a Customer

• Duration 1m

What is Mentoring?

The Importance of Resilience

• Path
• Beginner

How to Make Your Customers Feel Special

Claims Negotiation Tool Box

• Path
• Rating5.0
• Intermediate

The real challenges of leading virtual teams - Communication

How to Show Empathy to Customers | Qminder

A Guide to Empathy in Customer Service + Empathy Statements to Use

7 Ways to Let Your Customers Know You Care

How to Get Employees to Convey Empathy

• Duration 4m

Specializing in the Customer Experience

• Path
• Intermediate