Excellent customer service comes from character traits, not so much job skills. Think of your last interaction with a good customer service agent. What made them stand out from the rest? Were they engaging and interesting? Did they go above and beyond to satisfy you needs? Did they truly listen to what you had to say?
You probably answered "yes" to at least one of these questions. This path highlights the top four characteristics of stellar customer agents. These characteristics are imperative to delivering top-notch customer service and setting yourself apart from the rest.
The Characteristics You Need to Give Exceptional Customer Service
The most successful sales experts and outstanding customer service agents share two integral qualities: confidence and charisma. Customers can easily sniff out phonies and are less likely to do business with someone they feel isn't genuine. Customers are attracted to agents with that "It" factor. They want to work with someone that exudes an infectious aura.
Have you ever met someone for the first time and were astonished at how effortlessly you all clicked? Conversations flowed easily. You felt comfortable and at ease. Engaging with a customer service agent should feel the same way. Customer service experts have the "gift of gab" and know that the art of conversation is the cornerstone of sales.
Customers want to feel like you get them and will go above and beyond to satisfy their needs. Proactive customer service agents combine predictive analytics and human insight. These reps deeply understand the customers' behavior and are better able to anticipate their needs. They are extremely intuitive and deliver their services with a uniquely personal approach.
Exceptional customer service reps possess impeccable active listening skills and listen to their customers with an empathetic ear. They are 100% tuned in when the customer is speaking and they ensure the customer not only feels heard but understood.
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