Developing the Customer Service Skills Everyone Needs
We all need to practice good customer service, no matter what our job title is. This path will help you develop the customer service skills you need to be successful in any position.
We all need to practice good customer service, no matter what our job title is. This path will help you develop the customer service skills you need to be successful in any position.
This path introduces time management tools and techniques that will allow you to manage your time more effectively. At the end of the path, you'll be able to set goals and priorities for enhanced productivity, manage time-wasters, and apply time...
According to the balance careers, developing and nurturing leaders is critical to the overall success of nearly any organization. An effective internal leadership program can be used not only for identifying and training potential executives but as both a retention...
Virtual training has given organizations the ability to provide employees with the knowledge and upskilling they need regardless of whether they sit across multiple office locations or work remote. While there are many benefits such as cutting down on travel...
A majority of job-related e-learning courses are designed to equip the learner with broad knowledge of their organization or the regular responsibilities of their positions. After a 30 to 60 minute online session, the most efficiently designed course would show...
When taking a training program at a mid-sized company, the trainer is all prepped to facilitate an onboarding session with new employees. The trainer has spent months story-boarding and using the best tech to create a lesson that keeps learners...
If you want to create an effective training program, it'll take more than just good content. This path is designed to give you key information, pointers and ideas for how to structure your next training program so that it can...
So imagine that you have gone live on a course or learning program that you spent a lot of time on to make interesting and engaging. Only to find out that the learners aren't as engaged as you thought they...
Let's take a look at a current project that you just finished creating. How can you be sure that you created high-quality content? How to measure it and, more important, how do you manage and improve it? If you don't...
A "classroom" can be any place where learning should take place. Whether online, physical, or hybrid spaces, there are some common disasters that can occur. These can happen when: A) There's no clear purpose or goal to the training B)...
During this training, you will learn how to present and create recommendations regarding course design, technology, and instruction delivery options. As we discussed in the intermediate version of this course, the first step in any process is to generate a...
If you’re just getting started on your coding journey, here is an easy-to-follow guide to the basics of coding with free online resources that will help you get off on the right foot!
In the ADDIE model, you always evaluate training; otherwise, how would you know what to improve? In this path, we will be looking at how to assess the effectiveness and efficiency of instruction according to: • ease of instructional technology...
We all know that assessments can help our learners to understand where they are at and what they have to learn, while also helping us as learning designers to assess whether our content aligns with our learning outcomes. But how...
Transforming your customer experience completely to an online experience can be tricky. Winning By Design has helped hundreds of companies make the transition towards a remote workforce and decided to share their best practices on how to set up and...
Financial Statements are the main way companies present their financial results. These are intended for a larger variety of users, including investors, creditors, regulators and management, and as such there a number of rules that go into preparing eac...
The resources below can be viewed in any order and at any time you wish. Or, if you prefer, you can make your way through them in the order in which they are listed by clicking "next activity" after you've...
Typically when we think of gifts, positive thoughts come to mind. This is because gifts are usually connected with smiles and gratitude. This learning path is going to open your eyes to a non-traditional gift that has the potential to...
We will explore what Internet of Things (IoT) is, what to expect from it in terms of economic impact and other related interesting stuffs.
Through his decades of experience in business, David Meltzer serves as a valuable source of insight and wisdom to the world of entrepreneurship. Use this path as a tool to gain further understanding on how to successfully start, pitch, market,...
Being successful at work is incumbent on learning new things. But there are so many new things to learn! How do we as individuals learn as fast as we need to and, more importantly, actually retain that information? This path...
There is no such thing as an average learner. Every person has a unique mix of strengths and weaknesses, or what we refer to as variability, and the sooner we embrace it, the quicker we can change the way we...
In today's highly-competitive business landscape, your customer experience strategy must be laser-focused on the things that matter most to your customers. Customer journey mapping is one of the master keys to that kingdom. When approached from th...