When it comes to entering the world of digital media, the first thing you should know is how to get your work seen. With the use of search engine optimization, not only will you be able to create your content,...
As a trainer in a world full of technology, you've got to add some tech to your instruction to keep up. Integrating more technology in your lessons will not only decrease your workload as the trainer, but it will also...
What does it mean to be a “Digital Leader”? Is it a title reserved for only technology giants or businesses with seemingly bottomless budgets? The truth is that any business can excel at digital leadership and management, regardless of its...
So many people in today’s world are sick and tired but don’t know why. When they try to find answers and help the only way they know how (typically mainstream medicine) most either end up being told “there is nothing...
Cracking the code for managing your email feels like winning the lottery. Unfortunately, I've only personally experienced one of these phenomena. Hopefully, after completing this learning path, you can join me and discover the best way to organiz...
He is a cultural icon. His acting career spans almost six decades and a wide range of genres from Shakespearean and modern theatre to popular fantasy and science fiction. He is recognized worldwide for his performances as the King in...
Resolving complaints is a challenging part of providing good customer service, but it's not impossible. Use these resources to learn how to handle angry, upset customers with ease.
Showing up every day feeling great and ready to rock. Parts of the 6 Vital Skills to Catapult Your Career series with Pete Mockaitis.
Through his decades of experience in business, David Meltzer serves as a valuable source of insight and wisdom to the world of entrepreneurship. Use this path as a tool to gain further understanding on how to successfully start, pitch, market,...
Instead of fixating on AI and robots making humans in the workplace obsolete, we should be focused on enhancing our uniquely human qualities: collaboration, critical thinking, problem-solving and empathy. These “soft skills” are at the core of...
Want to pursue a career in Human Resources? There are many different aspects to consider; this path walks you through several of them, including the role of HR professionals and HR information systems.
Writing well is critical to your success at work. These resources will help you navigate some common pitfalls in the English language and apply new skills to common business tasks.
Assuming that we understand what our clients want, need, and desire is dangerous. We need to look beyond our own point of view and understanding of the world and discover how others interpret it. That is why asking questions is...
Course PROVIDED BY DelftX Does your business need a make-over? Are you looking to create a new business model so you can get more out of your or your client’s company? Innovating a business model is key for a profitable...
Don't you hate it when you have a complaint and the customer service agent you are speaking to won't escalate it? Or when they do refer your complaint to a manager and no one follows back up with you? Both...
In today's highly-competitive business landscape, your customer experience strategy must be laser-focused on the things that matter most to your customers. Customer journey mapping is one of the master keys to that kingdom. When approached from th...
It may sound silly but simply greeting your customer goes a long way. In a matter of seconds, customers begin to form their opinion of your business and a forced or generic opening line will not seal the deal.
In our consumer-driven, on-demand world, delivering amazing customer service is not just necessary - it's expected. Customer loyalty is built by providing an amazing experience while anticipating and creating Moments of Magic® for your customers al...
Congrats! You already know how to create a stellar training budget but don’t celebrate just yet. Budgets have to be put into use to be successful and may require tweaks along the way. This means you must consistently monitor your...
Have you recently been promoted to a management role? Congratulations! After you take a moment to celebrate, dive into this path, which will help you understand your new role, avoid some common mistakes, and make a great first impression with...
Any user new to Excel 2010 will benefit from this path, which is based on the Goodwill Community Foundation's video tutorials. These bite-sized videos cover basic and advanced functions of Microsoft Excel, including creating and saving sheets,...
Think about all of the relationships in your life—coworkers, bosses, partners, friendships, family members, neighbors. Do any of these relationships leave you feeling drained, depleted, cautious, avoidant, on edge, nervous, anxious, guilty, or tense? You may be experiencing a toxic...
Authentic networks are based on authentic connections; the act of surrounding yourself with people who feel right to you. An authentic network is exactly what these two words suggest -- a network of people you intentionally engage with in order...
When developing a educational opportunity for the masses, there is a continual balance that must be struck between seemingly opposing forces. One one hand, we have the subject matter expert's vast pool of expertise and wisdom to share with everyone....
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