We are in the age of the customer. Companies like Apple, Amazon and Chick-Fil-A have set a standard for other companies to compare themselves. So what does it mean to specialize in the Customer Experience? The resources here will help you answer that question for yourself so you can set your standard for creating the ultimate Customer Experience.
Specializing in the Customer Experience
Before we can talk about how to improve on anything, we must talk about what it is. When I say Customer Experience, what do you think of? Just a hint, it's not the same as Customer Service.
When you have an interaction with the customer, lead with empathy everytime.
There are situations when customer interactions don't go as expected. What can we do to get past one bad conversation and not let it impact the rest of the day?
Think about what you can do to improve the experience of the customers you serve every day. These are a few tips and action items as we learn to specialize in the Customer Experience.
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