Handling Upset Customers - The Ritz-Carlton Leadership Center Duration 3m Difficulty Beginner Rating 1 star 2 stars 3 stars 4 stars 5 stars Average rating: 4.3 4 4 reviews Topics: Business & Financial Operations Favorites Share http://ritzcarltonleadershipcenter.com/2016/12/handling-upset-customers/ Visit URL The Ritz-Carlton Leadership Center shares the DOs and DON'Ts of handling upset customers. Log In To Complete