Amazing Business Radio: Why (and How) to Put Your Customers at the Center of Your Decisions

Name: Amazing Business Radio: Why (and How) to Put Your Customers at the Center of Your Decisions
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Shep Hyken

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On this episode of Amazing Business Radio podcast, Shep sits down with his close friend, colleague and customer service expert Buddy Rice. They discuss how he helped Delta Airlines with their customer service culture, what customers are really looking for, and the RATER service quality model.