Difficult Situations at Work - Negotiation Skills for Dealing with Difficult People - PON - Program on Negotiation at Harvard Law School

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PON - Program on Negotiation at Harvard Law School

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Here are a few examples of difficult situations at work and some negotiation skills for dealing with difficult people we encounter in every area of life. First, negotiators should ask themselves: Why do some people get under our skin? Something they do or say pushes our hot buttons.