A customer presented you with an issue. After several minutes of back and forth, you solved it. The hard part has been accomplished. Whew! But now, you've hit another wall. What should you do after the customer issue has been resolved?
Have no fear! The answer is quite simple: follow up. In this path, you will learn three different approaches to following up with a customer after a customer issue has been resolved.
You Resolved Your Customer's Issues. What's Next?
Your mother was right. Good manners go a long way. Saying "thank you" is a simple yet powerful way to build rapport with customers. It lets them know that you value and appreciate their business. The activities below stress the importance of the two "magic words" in business and teach you how to write the perfect note to your customers.
After you and the customer resolved their issue, you want to ensure that you've adequately met the customer's needs. Sending an email asking the customer to complete a survey, write a review or rate their customer service experience is an excellent way to assess your performance as well as the customer's overall satisfaction. The activities included below share best practices in creating effective evaluation tools.
You know that warm, fuzzy feeling you get when an old friend you haven't spoken to in a while reaches out? In that moment, you're probably feeling equally surprised and delighted that they checked on you. Try this tactic with your customers. Your customer are the most integral part of your business and it's important to ensure they're happy. The activities included below share the best tactics to maintain customer relationships and build customer loyalty.
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