How to Close Your Project in an Orderly Fashion
Closing your project is the last of the Eight Steps to a Successful Project. But it’s important to close your project down in an orderly fashion, so let’s take a look at what’s involved.
Business & Financial Operations
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Proactive Service Management
To the untrained eye, an upset customer seems like a problem for business. Actually, this customer is offering you a gift to improve your practices and further delight your customers.
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Eating the Frog First: Creating an Efficient Calendar
"If it's your job to to eat a frog, it's best to do it first thing in the morning. And if it's your job to eat two frogs, it's best to eat the biggest one first." -Mark Twain There's always...
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Wellspring Living
Catcat's mission is to help people learn the skills needed to reach their highest potential. We're proud to partner with Wellspring Living to provide access to valuable learning resources to support your educational journey.
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How to Facilitate Interdepartmental Communication
We all want to prove we are capable of performing our work duties. Actually, let's be honest. We all want to show we are beyond capable of performing our work duties and support the organizations we serve. At times it...
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Pro Tip: How to Schedule & Coordinate for Efficiency
You have just finished your work day and yet you have barely checked off any of the items on your to-do list. That sucks. The key is to effectively maximize your time so you can do the things you need...
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How to Create a Social Listening Strategy for your Brand
Companies are scrambling to maintain an authentic, emotional connection with their audience and social media provides several avenues for which they can make this happen.
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You Resolved Your Customer's Issues. What's Next?
A customer presented you with an issue. After several minutes of back and forth, you solved it. The hard part has been accomplished. Whew! But now, you've hit another wall. What should you do after the customer issue has been...
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Maintaining Your Customer's Confidence
The foundational goal of customer service is to resolve problems and complaints. It’s critically important, then, that we ensure our solutions are actually implemented and customers feel confident we’ve solved their concerns.
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Customer Complaints – The Road to Success
Managing complaints is considered to be one of the ‘magic moments’ of the overall customer experience and can have a bigger impact on the way people feel about a business than the quality of its products or services.
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How to Master the Top 3 Steps of the Customer Journey
When employees have the tools to give an amazing customer experience every single time, your customers will keep coming back for more. When you offer an elevated customer experience, they’ll never forget how you made them feel.
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A Beginner's Retail Guide to Processing Payments
Curated By: Shenetta Byars There are several ways customers can pay for their goods and services, and more and more are being added as technology advances. This path covers the basics of collecting payments, processing the payments, and lastly,...
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Resume Writing for Smarties
We create them all the time and they hold our futures on their pages, yet they are so difficult to get just right. Your resume is either too old, too modern, doesn't provide enough detail, or simply doesn't showcase your...
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The Nuts and Bolts of Accounting
Accountants help organizations maintain order within their numbers. Remaining in the black and keeping your books up to date is a way to ensure your organization's future growth.
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Making the Most of Your Training Budget
Congrats! You already know how to create a stellar training budget but don’t celebrate just yet. Budgets have to be put into use to be successful and may require tweaks along the way. This means you must consistently monitor your...
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Define Your Next Project
Think of your Project Definition as the foundations of your project. As with a building, it doesn’t matter how robust the framework is nor how well you build the structure. If your foundations are not right, the building will fail. So,...
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Set Goals for Your Project
Your project’s goals will define what you get – so they should state clearly and without ambiguity what you want. Or, more precisely, what the project’s sponsors and key stakeholders want. Your job as a project manager is to ensure...
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Get Connected: LinkedIn 101
Learn the basics of using this powerful platform to drive your job search and boost your network.
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Managing Remote Workers: The Art of Delegating and Giving Feedback
Managing a team is hard. Managing a remote team is even harder. This path will help you with two specific aspects of management that are especially challenging: delegating and giving feedback. This path is just a small part of the...
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Becoming a Master Negotiator
Calling all negotiators! Are you looking to take your skills to the next level and become a master of persuasion? This path has been crafted just for you. You will learn how to: write the contract following the negotiation, receive...
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How to Budget Post-Training
Budgeting post-training is just as important as budgeting before the training takes place. After the training, you can assess what worked, what didn't and how you can improve moving forward. In this path, you will learn about different metrics for...
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Leading a Team to Coordinate Events
Picture this: You have been tasked with the responsibility to plan a company-wide training event. You're ready to roll up your sleeves and get to work but have no idea where to start. If that sounds like a scenario you're...
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The Angry Customer: Your Greatest Opportunity to Shine!
Having spent the better part of a decade (2011 - 2019) as a senior member of Yelp's leadership team, being on the receiving end of a frustrated client call was something we had no option but to get good at...
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The Story Behind a Product Demo
Usually, we find ourselves in the receiving end of a product demonstration. This type of presentation can be stressing for the presenter as a lot of preparation is involved in the process. The customer expect a concise and meaningful...
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