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Resources

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Carucci, Ron. “When Companies Should Invest in Training Their Employees – And When They Shouldn’t.” Harvard Business Review, October 2018.

Catrambone, Richard. “The Best Approach to Training.” Harvard Business Review, October 2011.

Dirksen, Julie. Design for How People Learn. San Francisco: New Riders, 2016.

Do, Chris. “Why Some Designers Are More Valuable Than Others”. YouTube video, 6:57. [January 2018]. https://youtu.be/o5iqEfJxJ7c

Eberly Center for Teaching and Educational Excellence. "Articulate Your Learning Objectives." Carnegie Mellon University. Accessed July 15, 2019. https://www.cmu.edu/teaching/designteach/design/learningobjectives.html

Maister, David. "Why Most Training Is Useless." Davidmaister.com. 2006. Accessed July 15, 2019. https://davidmaister.com/.

Serrat, Oliver. “The Five Whys Technique.” Asian Development Bank Knowledge Solutions, February 2009.