At Disney, it’s not magic that makes it work, it’s the way we work that makes it magic. Our secret to the magic is our cast members. We don’t hire people and make them nice, we hire nice people. We don’t hire people and motivate them. We hire motivated people. Once we hire the right people, we train them so they are empowered to carry out their job with clarity. And we treat them right. We want each employee to matter, and more importantly, know they matter.
In this path, I will lead you through the magic formula: Hire them Right, Train Them Right, Treat Them Right. If you are a supervisor, manager, or have ambition to be one, this path will show you how to create a culture where people will be lining up to work with you.
Creating a Culture of Magic: The Formula for Great Employees
If you don’t bring the right people in the door, you will never be able to create a magic culture. No matter how well you train them or treat them. Hiring right is the foundation for creating magic and we must start here. In the short video with Carol Quinn, you will get an introduction to Motivation Based Interviewing. Carol will also introduce you to the 3 components all high performers share in common. Hiring the right person can also boost your team. Conversely, hiring the wrong person can set you back. Armando Lopez shares how Ramsey Solutions can maintain high standards by bringing on people who are a right fit, even when they are hiring 20 people each month.
Once you hire the right person, you realize this is just the beginning. Next, you have to train them right. In the activities below, Whitney Johnson lays out a plan for how you map out the first 6 months for new employees. The resources also include an article from Bob Prentiss explaining why you have to be prepared to have crucial conversations in order to effectively prepare employees for the job at hand.
If you want to create magic for your customers, you have to focus on employees. Every one of your employees matter. It is your job to make sure they know they matter. If you focus only on creating magic for customers, you are missing a major opportunity. Creating magic moments for your employees ensures they will create magic for customers. Leaders need to take care of people and gain the trust of their team through tangible efforts.
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