Net Promoter Score (NPS): the customer loyalty KPI

Name: Net Promoter Score (NPS): the customer loyalty KPI
Rating: 5.0 (3 reviews)

By David Frenay
Duration 10m
Difficulty Beginner
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Average rating: 5.0 3 reviews

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All you need to know about the Net Promoter Score. Find out how this KPI can be a very effective tool for raising customer loyalty towards your company. What kind of KPI is the Net Promoter Score? The Net Promoter Score (NPS) is a key performance indicator focused on one simple thing: measuring customer loyalty.