Developing the Customer Service Skills Everyone Needs

Why is customer service so important? What is customer service, anyway? These resources will help you answer those questions and more.

It's important to be able to communicate a positive message in an effective and efficient manner, and it's equally important to be able to actively listen to your customer and clients in order to really hear them and understand their needs.

Sometimes your customer will tell you what they want, and sometimes they'll expect you to be psychic. Since we can't give you tips on how to become psychic (well, we could...), here are some resources that will help you understand what your customer really wants -- and how to deliver it to them.

Customer service is about relationships. Fostering those moments when you can connect with a customer can change their perception of you and your business. Learn how to do that with these resources.

Setting expectations is key to customer service -- if your client expects something that you can't deliver, the experience will always be negative. Learn to help your customers and make a positive impact by effectively managing their expectations.

You can do it! Providing exceptional service isn't easy, but some companies have it figured out. Learn from these experts and from examples like Apple, a company that has a reputation for excellent customer service.

Sometimes things won't go well. Learning how to solve problems with ease can make customer service less of a nightmare.

Did you know that your co-workers are technically your customers? Learn how to give your colleagues the best customer service for an optimal work environment.