Mary Brodie

Emotional Engagement: The Magic Ingredient In Any Customer Experience

• Path
• Duration 5.5h
• Rating5.0
• Beginner

Good UX Isn't Enough: Why Good CX Is Important, Too | UserTesting Blog

The rough cut: Intro - How to create memorable experiences

• Duration 2m

Gearmark | Home

Your business may win markets, but does it win customers? Customers are won through their hearts.

"No one ever got fired for buying from IBM." How emotions drive our purchase decisions.

Article: The Dos and Don'ts of Collaboration

Emotional engagement: The magic ingredient in any customer experience

• Duration 56m

B2C and B2B audiences have more in common than you think

UI / UX / CX / Usability; the difference and why it matters.

Listening with Empathy to Connect with Customers

The Case to Replace Intranets with Bots

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Knowledge has a date stamp. How does evergreen content fit into recording history?

We're all a little like Deadpool in some way. That's why we like him (and why that franchise is so lucrative!)

Article: It All Comes Down to Feelings

Article: How Emotions Guide Our Lives

From User Experience To Customer Experience | UX Magazine

https://gearmark.blogs.com/ux_and_agile/2014/10/you-cant-make-a-customer-buy.htmlhttps://gearmark.blogs.com/ux_and_agile/2014/10/you-cant-make-a-customer-buy.html

Oh no! Your contempt is showing!

What Customer Experience Really Means

• Duration 2m

Article: The Continuum from Pity to Compassion

A brief history of customer experience (CX)

• Duration 1m

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Dream Big: Customer Experience (CX) Strategies for User Experiences (UX)

• Path
• Rating5.0
• Beginner

mfbrodie (@mfbrodie) | Twitter