All Activities
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Digital Marketing in the Modern Age
I’ve curated this list of selections because their subject matter either irreversibly changed the way I see the world or articulates the lens by which I now see the world. I hope this is as helpful for you as it...
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Inclusion by Design: Women 50+ Claiming Our Place in the Future of Work
Finding a place in today’s job market can be challenging. Globalization, shifting labor markets, and game-changing technology keep the foundation moving, requiring all to be agile and to adapt. Workers need to keep their skills sharp. Companies need to respond...
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The Hidden Psychology Of How We Behave
We think we are rational creatures, but we behave irrationally all the time. Interestingly, we are consistent in our irrationality. This is the strange and bizarre world of Behavioral Economics and can provide a facinating blueprint to the human...
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How to Design a Successful Virtual Training Program
Virtual training has given organizations the ability to provide employees with the knowledge and upskilling they need regardless of whether they sit across multiple office locations or work remote. While there are many benefits such as cutting down on travel...
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Essentials of Instructional Design
Trainers should deliver content that has a clear message, is impactful and actionable, and most of all, is useful and relevant to your learners. Also, you have to consider all of your tools and methods to engage your audience.
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Maintaining Your Customer's Confidence
The foundational goal of customer service is to resolve problems and complaints. It’s critically important, then, that we ensure our solutions are actually implemented and customers feel confident we’ve solved their concerns.
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How to Convert Customers to Brand Evangelists
A brand evangelist is far more than just a satisfied customer. They are tireless promoters of your business who make advocating for your brand a way of life.
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Emotional Engagement: The Magic Ingredient In Any Customer Experience
You suspect something is missing in your customer experiences but you aren’t sure what it is. You may be seeing trends like low social media response, few customers opening or reading your emails, low site traffic, or lower than expected...
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The Angry Customer: Your Greatest Opportunity to Shine!
Having spent the better part of a decade (2011 - 2019) as a senior member of Yelp's leadership team, being on the receiving end of a frustrated client call was something we had no option but to get good at...
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The PRIMES: Universal Patterns of Leading in Uncertain Times
You are a problem solver on a team with a large group of people. Everyone on the team has different agendas but you were all tasked with one central goal to accomplish. You know that without strong leadership your group...
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The Art of Successfully Transferring to Virtual Training
As a global workforce we no longer have to reside in the same city, state or country as our colleagues. Being located all over the world means more flexibility, diverse communication and exposure to new cultures and traditions. However, it...
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The Intersection of Creativity & Leadership
Leadership is no longer a novel concept, reserved for the executives and change makers of the world. There is a wide-spread delusion in our societies that a person must be in a position which is described as “leadership” before one...
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Improving Training for Diverse Learners
Learners are as varied as anything in nature. Imagine that each learner represents one specific type of household plant (think about several rather pretty ones). Would it be possible to nourish and cultivate every one of those learners with the...
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The Characteristics You Need to Give Exceptional Customer Service
Excellent customer service comes from character traits, not so much job skills. This path highlights the top four characteristics of stellar customer agents
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How to Host a Successful Virtual Event
Online events are increasing in popularity as they are a great addition to the marketing strategy for various individual businesses and organizations. To create a successful and seamless event requires proper planning and execution. This path is created for you...
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How to Make Anything Catch On
Ever wondered why some things catch on and become popular while others falter? Do you want to know how to generate more word of mouth for a product or initiative you’re working on? Based on the international bestseller, Contagious: Why...
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Be a Training Ninja: Adapt Your Training for an Always Shifting Audience
Do you want to make sure that all learner's needs are met in each class you facilitate? Are you having a little difficulty when someone is learning at a different pace than the rest of the class? Do you feel...
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You Can't Turn Training Into A Game! Or Can You?
Gamification is the process of taking a learning experience and integrating game mechanics into it to motivate participation, engagement, and loyalty. Gamification takes the data-driven techniques that game designers use to engage players and applies them to non-game experiences to...
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Embracing Variability to Enhance Learning
There is no such thing as an average learner. Every person has a unique mix of strengths and weaknesses, or what we refer to as variability, and the sooner we embrace it, the quicker we can change the way we...
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Coordinating Special Events and Programs
Event planning requires the coordination of many moving parts and people. You have to make sure you thought of everything before it happens and even after it happens. If that wasn't difficult enough, trainers for corporate and educational events also...
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Providing Feedback: A Supervisor's Guide
As a supervisor, one of your responsibilities is to provide performance feedback for the staff you're overseeing. It's important for them to know if the work they're doing aligns with the company's goals and mission, and it's also i...
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Suffering From Burnout? Why It Matters & What to Do
Burnout is getting a lot of focus lately as it seems like everyone is going 24/7. Gone are the days when jobs end when your shift is over, or the world can’t reach you after hours. Between smartphones keeping us...